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Returns/Exchanges:

You have 14 days from the date of delivery to return your order for a refund.

  • This must arrive back with us within the 14 days
  • It must be un-opened and un-used so it can be re-sold
  • You will be refunded the same way you paid excluding the postage cost
  • You can also choose to excahnge your item – to do this please contact us on 01257 471849 / info@missubeautynetwork.com within the 14 days.

Please return to Missu Returns, Unit F21, Coppull Enterprise Mill, Mill Lane, Chorley, PR7 5BW UK. Along with a note including your name, address, contact number/email, the order number and your reason for return. This can take up to 14 days to process.

Faulty/Defective Products:

If your order has arrived damaged then this is the responsibility of the courier. (Royal Mail, UK Mail, FedEx) You must get in touch with them to make your complaint. 

If you believe the item is faulty or defective and is not due to damage in transit then you must return it to: Missu Exchanges, Unit F21, Coppull Enterprise Mill, Mill Lane, Chorley, PR7 5BW UK. Along with a note including your name, address, contact number/email, the order number and your reason for return. This can take up to 14 days to process.

Once we receive the item(s) back it will be investigated and sometimes returned to the manufacturer for further investigation. A decision will then be made as to whether we believe the item is in fact faulty. If we believe the product is not faulty we will return it to you and assist you with how to use it correctly. If we believe it is faulty we will either exchange or issue a credit note for the item.

As always missu endevours to send you the highest quality products and strive to ensure that it is safe during transit. We pride ourselves on our outstanding customer service, so if there is anything we can do to assist you then please do not hesitate to contact us on 01257 471849 / info@missubeautynetwork.com.

 

 

Postage T&C’s

FREE 3-5 WORKING DAYS DELIVERY:

UK & Northern Ireland

This shipping service is free, we use Royal Mail 2nd Class signed for, delivery is expected between 3 and 5 working days. Also, you will not receive any tracking information. You can request this from us, however, this information is only available to us once delivery has been attempted. If you order after 2:30pm we can not guarantee that your parcel will be dispatched the same day. Likewise if you order on a weekend your order will not be dispatched until Monday.

NEXT DAY DELIVERY:

UK & European – £8.00

International including USA & Canada – £11.99

PLEASE NOTE NORTHERN IRELAND – we can no longer offer next day delivery, we can only offer a 48 hour service.

For our next day delivery service please order before 12pm (UK Time). Likewise, if you order on a weekend your order will not be dispatched until Monday. We use DPD Delivery service for our Next Day parcels. You will receive tracking information from DPD via email and or text if you provide us with the correct email address and telephone number. They will always try to give you a 1 hour time slot for delivery, but this is not guaranteed. Orders after 12pm may not be dispatched the same day, and definitely not after 2pm.

We ship your order with the correct and necessary information for it to clear customs on the border. We are not responsible for any charges of import tax etc, so please check with your own customs before ordering. If you reject your parcel due to refusing to pay the tax then the parcel will be destroyed and we will not issue a refund.

ALL ORDERS OVER £199 – FREE NEXT DAY DELIVERY:

If your order is over £199 then postage is absolutely FREE using our next day delivery service with DPD. This applies to UK, European and International orders including USA & Canada. PLEASE NOTE NORTHERN IRELAND – we can no longer offer next day delivery, we can only offer a 48 hour service.

You will receive tracking information from DPD via email and or text if you provide us with the correct email address and telephone number. They will always try to give you a 1 hour time slot for delivery, but this is not guaranteed. Orders after 12pm may not be dispatched the same day, and definitely not after 2pm (UK time). Likewise, if you order on a weekend your order will not be dispatched until Monday. 

We ship your order with the correct and necessary information for it to clear customs on the border. We are not responsible for any charges of import tax etc, so please check with your own customs before ordering. If you reject your parcel due to refusing to pay the tax then the parcel will be destroyed and we will not issue a refund.

DAMAGE & LOSS:

Missu always packs and posts your items with the greatest of care. Once the parcel is dispatched, unfortunately it is then not our responsibility. Any damage complaints must be reported to the courier, we can provide you with a contact number and your parcel’s tracking number if needed.